Excessive de-matting can be a very painful and dangerous process for your pet if not done by a professional. We will not attempt to de-mat excessive matting. We will assess each case individually and discuss options with you. We do not offer a groom without doing a full brushing; it is against our policies to leave in the mats. If we are unable to brush out the mats, the hair will have to be cut. The length of the haircut will depend on how much space there is between the mat and the skin’s surface (usually mats are very close to the skin, making the cut extremely short).
Pet Behavior and Stress Policy
For the benefit of both the pet and the stylist, we will not continue working with vicious or aggressive pets and may refuse service. If a pet is unusually upset, we may skip any stressful procedure or take a “time out” before we continue.
We do not use tranquilizers.
Pre-Existing Conditions and Experiences
Your pet’s safety and comfort are our primary concern. Please advise us of any allergies, sensitive skin or pre-existing medical conditions. Also let us know of any past negative grooming experiences. We want to avoid repeating any unpleasant experiences you or your pet may have had.